Account Specialist

Job Description

The Account Specialist role is a hybrid role focused on sales, account management, and service. You will work in a team environment responsible for managing, retaining, and driving revenue growth within existing client relationships. You will be our client liaison partnering with multiple internal departments including: ClientCare, Billing, Product, Technical Support, and Implementation.

• Resolve inbound client inquiries.
• Make outbound phone calls and email to existing clients
• Enhance existing client relationships by focusing on service needs, research, and special projects.
• Provide product training to clients to ensure use of Experian services.
• Identify renewal and upsell opportunities.
• Monitor and understand client usage behaviors to identify and address new trends.
• Initiate and obtain required documentation to implement product or service changes related to security, credentialing, data reporting, and legislative requirements.

Qualifications

• 2+ years of previous customer facing and sales experience.
• High school Diploma required.
• Knowledge of consumer credit reporting marketplace
• Experience meeting sales targets and performance metrics
• Experience managing multiple opportunities simultaneously in a CRM environment.

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.