Alternative Client Services - Vice President/Director

About this role

Vice President, Alternatives Client Services

Role Summary

Join BlackRock’s Alternatives Client Services team and play a critical role in delivering a best-in-class investor experience across the private markets platform. This position provides leadership across investor onboarding, product lifecycle support, investor servicing, operational oversight, and strategic initiatives supporting BlackRock’s alternative investment offerings. The role combines client focus, operational leadership, risk management, and platform innovation to support continued growth across private markets.

About the Firm

At BlackRock, our mission is to help more people experience financial well-being. As a global leader in asset management and technology solutions, BlackRock partners with investors around the world to help them achieve their financial goals. The firm’s private markets platform spans private equity, private credit, infrastructure, real estate, hedge funds, and multi-alternatives, delivering investment solutions to a broad range of institutional and wealth clients. This role offers the opportunity to contribute directly to the client experience and operational excellence that support BlackRock’s long-term growth and purpose.

Team Overview

The Alternatives Client Services (ACS) team delivers end-to-end support for BlackRock’s private market and alternative investment offerings, including hedge funds, private credit, private equity, infrastructure, real estate, and multi-alternative products. Acting as subject matter experts across the investor lifecycle, ACS partners with business, product, legal, compliance, operations, and service provider teams to support onboarding, investor servicing, reporting, governance, and lifecycle events. The team also drives operational scalability through automation, platform enhancements, and continuous process improvement initiatives.

Role Overview

As a leader within Alternatives Client Services, you will oversee key investor servicing and onboarding activities while helping shape the evolution of the operating model supporting BlackRock’s alternatives platform. You will serve as a senior escalation point for complex client and operational matters, influence strategic initiatives, and partner across global teams to deliver exceptional client outcomes. Success in this role requires strong private markets expertise, leadership capabilities, risk awareness, and a commitment to operational excellence.

Key Responsibilities

You will:

• Lead investor onboarding activities across alternative investment products, ensuring accurate setup, documentation review, and timely execution.
• Oversee operational controls across onboarding, capital activity, investor maintenance, reporting, and lifecycle events.
• Serve as the ACS subject matter expert and key cross-functional partner for global tax and regulatory reporting requirements, including AIFMD, FATCA, CRS, Dodd-Frank reporting, Form PF, Form PQR, Form D, Blue Sky, and relevant country-specific regulations.
• Research, evaluate, and implement new or revised regulatory reporting requirements for products and transactions.
• Deliver a consistent, high-quality client experience by managing complex servicing activities and stakeholder communications.
• Partner with Product, Legal, Compliance, Portfolio Management, Operations, and third-party service providers to support client and business objectives.
• Act as a senior escalation point for operational, client, and service provider issues, driving timely resolution and root-cause remediation.
• Drive process improvement, automation, and platform enhancement initiatives to improve scalability, efficiency, and control effectiveness.
• Monitor service metrics, operational risks, and key performance indicators to support informed decision-making and governance.
• Support new product launches, fund launches, and strategic business initiatives across the alternatives platform.
• Lead and develop junior professionals, fostering a culture of accountability, collaboration, and continuous improvement.

Required Qualifications

You have:

• 7+ years of relevant experience in asset management, private markets, investor servicing, fund operations, transfer agency, product lifecycle management, or a related financial services discipline.
• Strong understanding of alternative investment products, including private equity, private credit, hedge funds, infrastructure, real estate, or related structures.
• Proven experience managing operational processes, controls, and client service activities within a regulated financial services environment.
• Demonstrated leadership experience, including coaching, mentoring, and influencing cross-functional stakeholders.
• Strong analytical, problem-solving, and decision-making capabilities with the ability to manage competing priorities.
• Excellent written and verbal communication skills and the ability to build trusted relationships with internal and external stakeholders.
• Bachelor’s degree in Finance, Accounting, Economics, Business, or a related discipline.
• Technology & Digital Fluency: BlackRock expects all employees to leverage technology to enhance productivity, strengthen decision-making, and improve outcomes. Successful candidates demonstrate data literacy, embrace digital ways of working, and actively seek opportunities to optimize processes through automation, analytics, and AI-enabled tools.

Preferred Qualifications

It would be helpful if you also have:

• Experience supporting global alternative investment platforms and cross-border investor bases.
• Knowledge of AML/KYC requirements, investor onboarding frameworks, and transfer agency oversight.
• Experience leading operational transformation, workflow automation, or platform enhancement initiatives.
• Professional certifications such as CFA, CAIA, CPA, or equivalent.
• Experience with reporting, workflow, analytics, or automation technologies used within investment management environments.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.