Analyst, Client Services & Operationsnew
Galaxy Digital (Galaxy) · Fintech & Payments
- All Client Services jobs
- Operations & Middle Office
- Crypto & Digital Assets
- New York, NY
- Grade Analyst
Who We Are:
Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America.
The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.
Additional information about Galaxy's businesses and products is available on www.galaxy.com.
What We Value:
We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.
- Seek Excellence.
- Be Selective To Be Effective.
- Be Highly Aligned, Loosely Coupled.
- Disagree Transparently.
- Encourage Independent Decision-Making.
- Build Dream Teams.
Who You Are:
We are looking for a highly organized, detail-oriented individual to join the Galaxy Asset Management team and support the day-to-day execution of client servicing and internal operational workflows. This role will work closely with senior managers and cross-functional teams to ensure client requests are handled accurately, efficiently, and in accordance with internal processes and priorities
What You’ll Do:
- Reactively servicing clients independently by responding to adhoc requests and servicing as liaison between the Firm, our internal team, and our client
- Analyze client requests and identify and implement solutions by working with necessary internal and external parties
- Partner closely with FinOps, Legal, Compliance, Marketing, Investment Teams, and other internal functions to support client-related workflows
- Track deliverables, deadlines, and outstanding items to ensure requests are completed on time
- Leverage systems, automation, and standardized processes to improve the speed and accuracy of recurring workflows
- Backup Client Managers who are traveling by receiving client requests and working with other client managers to validate and put into production
- Coordinate and prepare ad hoc data and information requests, including DDQs, RFPs, reporting, and other client materials
- Help prioritize requests based on client tier, urgency, complexity, and internal resource requirements
- Identify opportunities to improve processes, reduce manual work, and create greater consistency across client servicing workflows
What We’re Looking For:
- Experience in client services
- Project and time management skills
- Business acumen, strong organizational and communication skills
- Attention to detail, polished professionalism, and a strong commitment to professional work ethic are a must in this role
- Given the sensitive, confidential nature of this role, discretion and good judgement are critical
- Ability to identify and communicate complex issues clearly and succinctly
- Strong diagnostic, analytical and problem-solving skills
- Strives to learn, analyze and implement best business practices developed within the marketplace
- Team player with high energy and a positive attitude who can adapt to evolving client requests
- Bachelors degree
- 2+ years of experience
Bonus Points:
- Solid understanding of MS Office applications, business applications and the use of databases
- Proficient understanding of private fund structures
What We Offer:
- Competitive base salary and discretionary bonus
- Hybrid/Flexible Working Arrangements
- Flexible Time Off (paid)
- 3% 401(k) company contribution
- Company-paid health and protective benefits for employees, partners, and other dependents
- Generous paid Parental Leave
- Competitive family planning benefits for US employees
- Opportunities to learn about the Crypto industry
- Smart, entrepreneurial, and fun colleagues
- Free daily snacks and weekly breakfasts/lunches
- Employee Resource Groups
- Free coaching and counseling sessions through Headspace
Apply now and join us as we grow the economy that runs on code.
The base salary ranges included below will be commensurate with candidate experience, expertise and local market. Final offer amounts are determined by multiple factors, including candidate experience and expertise. At Galaxy, we maintain a total compensation philosophy which consists of a competitive base salary, annual bonus, and equity incentives.
Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.
We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact careers@galaxy.com.
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