Application Support Engineernew

Job Description

Working as a part of the CTO team, the role will need to engage with technology leads in data, corporate technology and information security – as well as more broadly with program, project and delivery managers. The role will also engage with key stakeholders in the business areas. 

As an Application Support Engineer, you will be responsible for :

• Supporting core application within Shawbrook, ensuring optimal performance, reliability, robustness and security.
• Providing operational end user support for Shawbrook and subsidiaries – playing a key role in driving efficiency, enhancing user experience, and maintaining the stability of our end user systems. 

Qualifications

• Bachelor's degree in Technology, a related field or proven professional experience (preferred)
• Proven experience in application support or technical support within the banking or financial industry
• Strong analytical and problem-solving abilities
• Excellent communication and presentation skills
• Experience with banking regulations and compliance requirements
• AWS/Azure cloud experience 
• Excellent organisational and planning skills
• Accuracy and attention to detail
• Proactive, self-motivated and able to work on own initiative
• Strong team player with excellent interpersonal skills

Additional Information

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done