Assistant Manager - Payment (Asset Manager Services)

Job Description

Purpose of the Job

As Assistant Manager, Payments, you will play a key role in ensuring the accurate, timely, and compliant processing of payments across a portfolio of clients. Working closely with Directors, Senior Managers, Managers, and Client Administration teams, you will oversee the day-to-day operations of the Payments Team, ensuring a high standard of service delivery and client support. You will also contribute to process improvements, team development, and the ongoing enhancement of payment operations, while fostering strong collaboration across teams and maintaining a focus on quality, efficiency, and risk management.

Main Responsibilities

• Lead and support the Payments Team, ensuring payments are processed accurately, efficiently, and within agreed deadlines.
• Review and approve payment instructions, payment runs, and supplier information across various banking and internal systems.
• Act as a key point of contact for payment-related matters, working closely with Client Administration teams to coordinate activities and resolve queries.
• Take ownership of the payments mailbox, ensuring timely responses and effective management of requests.
• Ensure payment workflows are completed accurately and efficiently within eFront and other relevant platforms.
• Support the implementation and ongoing enhancement of automated payment and cash management processes.
• Maintain high standards of quality control by reviewing payment activities and carrying out post-payment checks where required.
• Build strong working relationships with clients and colleagues, ensuring a responsive and professional service experience.
• Monitor team workloads, allocate tasks effectively, and support the achievement of operational objectives and service standards.
• Provide guidance, coaching, and constructive feedback to team members, supporting their development and performance.
• Identify training and development opportunities to enhance team capability and promote continuous improvement.
• Support recruitment activities, performance reviews, absence management, and other people-related responsibilities in partnership with HR and management.
• Monitor key performance indicators and quality metrics, ensuring accurate reporting and continuous process improvement.
• Proactively identify and escalate operational risks, issues, and service concerns to management when appropriate.
• Support cross-functional collaboration by assisting other teams when required and sharing knowledge across the business.
• Ensure compliance obligations, dashboards, policies, procedures, and internal controls are maintained and completed on time.
• Stay informed of industry developments, best practices, and system enhancements, sharing knowledge and driving improvements within the team.
• Participate in management meetings and contribute to initiatives that enhance service delivery, efficiency, and team performance.
• Uphold Ocorian's values by demonstrating professionalism, accountability, integrity, and a commitment to exceptional client service.

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Qualifications

• Bachelor's degree in Business, Finance, Accounting, or a related field.

Knowledge, Skills & Experience

• 5-7 years of experience in payments, banking operations, or a related financial services environment.
• Strong understanding of payment processes, controls, and operational risk management.
• Comfortable using technology and digital platforms to support payment processing, workflow management, and virtual meetings.
• Intermediate proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Proven ability to supervise, coach, and support team members in a fast-paced environment.
• Proactive and solution-oriented approach, with the ability to identify issues and drive timely resolution.
• Ability to work independently while contributing positively to a collaborative team culture.

Additional Information

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at careers@ocorian.com.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.