Assistant Manager, Product & Governance

International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams. ICS issues Cards in 27 countries, and is responsible for two Joint Ventures covering around a dozen countries. The leaders in these countries are empowered to make decisions at a local level, in partnership with other local business leaders. Local teams are supported by two cross-market teams – the Centre of Excellence, and Risk & Control Management.

How will you make an impact in this role?

We are seeking a motivated professional with strategic mindset and strong risk awareness to join International Card Services to support commercial business and specific projects. You will require working closely with stakeholders from Product, Marketing, Control Management, Compliance, Legal, Risk and Internal Audit Group (IAG) to enable protection and responsible, sustainable growth for the business.

• Support key projects of business, ORE and risk assessment of new / existing products, ensuring appropriate consideration of operational, compliance and control risks.
• Proactive identification of process improvement opportunities across the business, including potential control gaps and emerging risks, with timely escalation and follow-up.
• Partner with internal stakeholders / cross-function leaders to develop and execute proposal, ensuring alignment with applicable policies, procedures and control requirements.
• Work with International teams to improve the corporate product suite so as to enhance overall competitive positioning while supporting responsible business growth.
• Closely monitor portfolio KPIs and operational dynamics of the portfolio to ensure business objectives are met as well as optimal use of investment dollars, while proactively identifying and addressing potential operational risks and issues.
• Demonstrate a strong risk and control mindset in daily activities, with accountability, sound judgment and proactive escalation of potential risks or concerns.

Minimum Qualifications

• A minimum 5 years’ experience in commercial card operation, product and marketing.
• Strong project and time management skills, with the ability to work under pressure to meet deadlines.
• Strong risk awareness, attention to detail and ability to identify potential issues and exercise sound judgment.
• Fluent in English, both written and spoken.

 

Preferred Qualifications

• Knowledge or experience in the Payment industry and relevant risk and control practices will be an advantage.
• Solution-driven problem solver with strong business sense acumen and business operations in the payments industry to enable business growth while balancing risk and control considerations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.