Bilingual (Spanish) Member Solutions Supervisor

Member Solutions Supervisor Job Description: Reports directly to the Member Solutions Center Manager or Director. Areas of responsibility include supporting our team members and leaders with member interactions. The Member Solutions Supervisor will be responsible for training, coaching, motivating, recognizing, assigning queue work, and monitoring work daily in support of department goals. Responsible and Accountable for: Maintaining a continuous floor/ team chat presence. Conducting account level research and monitoring call trends to promote superior service. Handling escalated member calls and providing problem resolution. Effectively supervising and coaching Solution Center team members in a fast-paced environment. Partner to resolve issues within the Member Solutions team and remove barriers. Monitor daily queue coverage and phone staffing needs. Drive morale and identify ways to recognize strong performance. Host and participate in team meetings to ensure communication is consistent and timely. Participate in candidate interviews when recruitment needs arise. Meet all required deadlines. Achieving department goals while operating within budgetary guidelines.