Business Application Associate

Gurugram, India

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use
• Salesforce (CRM configuration, pricing workflows, data governance)
• Microsoft Power Automate or similar low-code platforms, with experience incorporating AI capabilities into workflows (preferred)
• Familiarity with AI-enabled documents, pricing, billing, or fee management platforms (preferred)\
• Microsoft Excel (advanced formulas, pivot tables, reconciliations; ability to validate AI-generated outputs)
• Microsoft Word and PowerPoint for clear documentation of AI-enabled processes and controls

Education

• Bachelor’s degree in finance, Business, Information Systems, or a related field
• 2–3 years of experience in commercial systems, operations, or application support roles

Responsibilities

• Actively identify opportunities to embed AI and intelligent agents into existing pricing, fee, and contract-related processes to reduce manual effort and improve consistency. And support and manage pricing and fee-related business applications, with a mandate to evolve them through AI-enabled workflows rather than static configurations.
• Configure and maintain Salesforce pricing modules, incorporating AI-assisted guidance, validation, and exception handling where appropriate.
• Partner with Technology teams to design and implement Agentic AI solutions (e.g., automated fee validation, contract term interpretation, pricing change impact assessments).
• Use AI tools to improve accuracy of fee components, commercial terms, and contractual language, while ensuring human-in-the-loop controls are maintained.
• Maintain and modernize SOPs, process documentation, and control frameworks to reflect AI-augmented execution models.
• Support regulatory, audit, and internal reporting by leveraging AI-enabled monitoring, traceability, and anomaly detection.
• Coordinate with Commercial, Legal, Finance, Risk, and Technology teams to ensure AI use cases are practical, compliant, and aligned with business needs. Also,validate annual pricing updates and system changes using automation and AI-driven testing and reconciliation approaches.
• Ensure data integrity, confidentiality, and audit readiness across all AI-enabled processes. Participate in the maintenance of templates and pricing process and provide support in the formation, implementation, and reporting of fee schedules
• Validate annual pricing changes are properly reflected in spreadsheets to be used for implementation of billing fees and fee descriptions.
• Follow-up on unresolved issues by reviewing and answering emails and proposing solutions and leading meetings with senior stakeholders to find compromises on any outstanding issues . Assist in identifying opportunities to automate tasks, simplify and standardize processes for global consistency within the fee schedules
• Create and maintain procedure and process flow documentation and assist in the regulatory reporting process to ensure consistency with the fee schedules

About the Team

Business application management team provides rating applications maintenance coverage across all regions. We coordinate with Legal, Product, Risk and Technology teams for fee application management process. We work closely with Relationship Managers to ensure Voice of customer is incorporated into the design.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.