Business Support Consultantnew

 

We’re looking for a Business Support Consultant to join Colleague Engagement, reporting to the Business Planning Manager. This is a varied and hands-on role at the heart of the team, helping us stay organised, connected and focused on the priorities that matter most. You’ll support business planning, governance, reporting, meetings, events, budgets, suppliers and team engagement activity, providing the structure, coordination and follow-through that helps our leaders and teams deliver brilliant colleague and customer outcomes.

 

We are happy to consider flexible working approaches to help you perform at your best.

 

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

 

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. 

 

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

 

What you’ll be doing

 

You'll play a key role in keeping the Colleague Engagement team organised and connected, providing proactive support to the Business Planning Manager and leadership team. You'll coordinate priorities, manage information and help ensure activities and commitments continue to move forward effectively.

 

Day to day, you'll maintain plans, trackers, forward agendas and action logs, helping colleagues stay aligned on priorities and key milestones. You'll coordinate the preparation of papers, reports, updates and governance materials, ensuring information is accurate, timely and ready for the right audience.

 

You'll provide secretariat support for meetings, forums and huddles, including agenda planning, note taking, action tracking and follow up. You'll also support colleague engagement activity and flagship events, helping to coordinate logistics, suppliers, materials, stakeholder contributions and delegate arrangements.

Using insight, data and feedback, you'll support reporting and continuous improvement activity, helping the team identify opportunities to simplify processes and enhance the colleague experience. Throughout your work, you'll build strong relationships across Colleague Engagement and the wider Society, providing trusted support with professionalism, sound judgement and discretion.

 

About you

 

As a minimum you’ll have:

 

• Experience coordinating multiple priorities, deadlines, meetings and deliverables simultaneously, with the ability to maintain accuracy and momentum in a fast paced environment

• Experience providing business support, operational coordination, project support or executive/team administration, including managing actions, tracking progress and supporting the delivery of key business activities

• Strong written communication and content management skills, with experience preparing, reviewing and quality checking materials such as articles, scripts, meeting packs, presentations, briefing notes, stakeholder updates or internal communications

• Experience coordinating activity across multiple stakeholders, with the confidence to challenge, follow up and hold others accountable for agreed actions and deadlines

• Demonstrable experience quality checking, proofreading or reviewing communications content, with exceptional attention to detail and the ability to identify errors, inconsistencies, governance considerations and areas for improvement before publication or distribution

• Strong working knowledge of Microsoft 365 applications, including Outlook, Teams, SharePoint, Word, PowerPoint and Excel, with experience using them to manage information, coordinate activity and produce high quality outputs

• Evidence of identifying process improvements, simplifying ways of working or implementing more efficient approaches, while adapting effectively to changing priorities and business requirements

• Experience identifying and implementing improvements to processes, governance activities or team ways of working, resulting in greater efficiency, consistency or quality

 

 

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

 

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

 

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

 

The extras you’ll get

 

There are all sorts of employee benefits available at Nationwide, including:

 

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

 

 

Banking – but fairer, more rewarding, and for the good of society

 

We forge our own path at Nationwide.

 

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

 

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

 

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

 

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

 

 

What to do next

 

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

 

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy. 

  

If you want to find out more about using AI in our recruitment process, please read more here. 

 

 

Disability Confident  

 

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.  

  

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.  

  

 

Apply safely with Nationwide 

 

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.