Business Systems Director, IRnew

TITLE: Business Systems Director, Investor Relations

LOCATION: Boston, MA

BAIN CAPITAL OVERVIEW

With approximately $225 billion of assets under management, Bain Capital is one of the world’s leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets. Today, our team includes 1,985+ employees in 24 offices on four continents. 

We partner differently to help people and companies embrace possibility and realize potential. Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Today, our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate across our integrated platform to connect the deep and diverse expertise that unlocks breakthrough insights.

Our people are the heart of our advantage. Colleagues at all levels have a seat at the table as they tackle business challenges with a principal investor mindset. By asking incisive questions, respectfully challenging one another, and remaining intellectually agile, we work together to achieve exceptional outcomes. 

For more information visit: Bain Capital

DESCRIPTION

This position will be working within Bain Capital’s Investor Relations Technology team, which supports  global fundraising, investor relations, and limited partner servicing functions across the firm’s Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets strategies. This role will work on systems and projects focused on supporting the needs of the global Investor Relations business.

Leveraging both your business and technical knowledge, this individual will lead a team of onshore analysts and offshore developers, QA engineers, and architects, working closely with IR business stakeholders, vendors, application developers, and QA specialists to provide solutions supporting our technology platforms—including Salesforce CRM, Snowflake, Affinity, and AI/automation tools—for fundraising, LP servicing, and investor reporting operations.

This will include driving IR-mandated projects—such as CRM-to-fund-accounting integrations, relationship intelligence tools, and AI-enabled workflow automation—as well as participating at various levels in other technology-related initiatives, from strategic approach conception to new system development/integration to post-implementation support. The ideal candidate will possess strong leadership skills, a sense of ownership, exceptional communication skills, and a deep understanding of investor relations and fundraising-focused systems and processes.

This is an excellent opportunity for someone to use their knowledge to really make an impact across a wide spectrum of investor-facing functions, and to gain exposure to key business leaders in a world class organization.

KEY RESPONSIBILITIES

Business Analysis & Delivery

• Lead requirements gathering, documentation, and testing of solutions supporting global fundraising and investor relations business needs.

• Translate complex business requirements into actionable technical specifications.

• Identify opportunities to streamline processes and enhance system functionality.

• Oversee applications supporting the IR business, including Salesforce CRM, data lake analytics, deal CRM, fund closing and LP reporting workflows 

Stakeholder Engagement & Communication

• Partner with Fundraising, Client Relations, Legal, and Finance teams to align technology solutions with business goals.

• Compile and communicate release notes, roadmaps, and project updates for stakeholders.

• Serve as a trusted advisor, balancing business priorities with IT objectives.

Team & Vendor Management

• Lead a team of onshore analysts and offshore developers, QA engineers, and architects; manage application support vendors and third-party system providers supporting IR technology

• Ensure vendor solutions align with Bain Capital’s technology standards and business needs.

• Oversee software release cycles, own the team’s annual budget planning and vendor contract negotiations, and coordinate delivery across internal and external teams.

Continuous Improvement & Subject Matter Expertise

• Act as a subject matter expert on investor relations, fundraising, and LP servicing processes.

• Lead development of new integrations (e.g., Salesforce-to-fund-accounting platforms) and upgrades to existing platforms.

• Advocate best practices in systems analysis, product management, project governance, and responsible AI adoption.

QUALIFICATIONS

• Bachelor’s Degree in Computer Science, Information Systems, Finance, or related field.

• 10+ years of business/systems analysis experience supporting buy-side/asset management or alternative investment firms, with direct experience supporting Investor Relations or fundraising functions

• Demonstrated prior experience supporting Investor Relations, fundraising, or client-facing functions within a private equity, credit, or asset management firm

• Prior experience in evaluation, implementation, product management and support of solutions supporting investor lifecycle is a must

• Experience with solutions supporting CRM, DDQ, email Marketing, Investor Onboarding, Ticketing, LP Portal, and Reporting & analytics is strongly preferred

• Deep understanding of the end-to-end fundraising and LP lifecycle—from prospecting and due diligence through closing, capital calls, and ongoing LP reporting—across multiple funds, strategies, and geographies

• Proven track record of managing multiple projects and driving business-facing technology solutions.

• Excellent communication skills with ability to engage both technical and non-technical stakeholders.

• Experience working in Agile/Scrum environments.

• Experience leading a mixed onshore/offshore team of analysts, developers, QA engineers, and architects.

• Strong problem-solving and analytical skills, with the ability to understand complex business requirements and translate them into technical solutions.

• Experience with CRM tools like Salesforce, Affinity, Investor Flow or equivalent is preferred

• Experience with   Investor portal tools like FIS DX, Intralinks, Investor Flow, eFront or equivalent is preferred

• Experience with evaluating, implementing, and configuring AI-enabled solutions to augment key business processes is preferred 

Compensation:

Expected Annual Base Salary $190,000 - $215,000

Actual base salary will be determined by a wide range of factors including but not limited to role, function, level, experience, qualifications and geographic location. In addition to a competitive base salary, this position may be eligible for a discretionary annual bonus based upon factors such as individual impact, team and firm performance. Bain Capital offers a competitive benefits package designed to support employees’ health, financial security, family needs, and overall well-being.

Bain Capital is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.