Claim Director

The Westchester Casualty Claim Director is responsible for investigating and settling high exposure, high severity surplus lines claims while ensuring a high level of customer service and claim file quality. This is an individual contributor, claim handling role.

 Duties include, but are not limited to: 

• Provides outstanding customer service and works well with the insured, broker and claimant in the adjustment of commercial auto, general liability, and excess claims.
• Analyzes coverage and communicates coverage positions, as warranted, under direction of supervisor.
• Conducts, coordinates, and directs investigation into loss facts and extent of third-party property and bodily injury damages. 
• Directs and closely monitors assignments to experts and defense counsel. 
• Evaluates information on coverage, liability, and damages to determine the extent of exposure to the insured and the company. 
• Sets timely reserves within authority or makes claim recommendations concerning reserve changes to supervisor. 
• Travels to conferences, mediations, and trials as necessary. 
• Responsible for litigation management. 

Qualifications:

Bachelor’s degree and previous commercial auto and/or general liability experience required; experience with construction liability, excess, professional liability, environmental and/or product recall a plus.  JD preferred.

 Additional requirements:

• A minimum of 5+ years experience handling casualty claims, including but not limited to commercial auto, GL, and/or excess claims.    
• Experience in successfully handling severity exposure claims  
• Strong background and demonstrated ability in dealing with significant coverage matters including manuscript endorsements. 
• Extensive knowledge of claims handling concepts, practices, and procedures  
• Ability and willingness to travel as needed. 
• Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues. 
• Demonstrated strong relational skills particularly in adverse or high-pressure situations. 
•  Analytical, Detailed Oriented 
• Customer focus – responsive with an appropriate sense of urgency 
• Strong Communication Skills - including the ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members; and to present superior written communication to varied audiences. 
• Excellent Interpersonal Skills: Ability to establish trust and effective working relationships with others on an external and internal basis. 
• Strong Negotiation and Presentation Skills 
• Ability to work collaboratively, independently and as part of a team. 
• Ability to Multitask 
• Ability to adjust and adapt in an ever-changing environment 
• Technically proficient 
• Committed to high standards of behavior and performance 

The pay range for the role is $83,600 to $119,900. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.