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Client Relationship Manager - Health and Benefits

Willis Towers Watson · Exchange / Data / Ratings

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Are you passionate about helping employers build healthy, financially secure, and high-performing workforces? Join WTW’s Health & Benefits team, where you will partner with employers to deliver market-leading health, life insurance, and employee benefits solutions tailored to their workforce needs. 

The Role: 

  • Manage and grow a portfolio of new and existing clients, serving as a trusted advisor on Health & Benefits strategies. 
  • Provide consulting and advisory services across Corporate Health Insurance, Group Life Insurance, Income Protection, Salary Continuance, and Employee Benefits programs.
  • Negotiate with providers on renewals, claims, and broking support.
  • Deliver market updates, legislative changes, benchmarking, and best practice insights.
  • Oversee policy placement, annual renewals, and day-to-day portfolio administration.
  • Conduct education sessions for employers and employees on H&B programs.
  • Support new business opportunities and contribute to tenders.
  • Stay up to date with market trends, legislation, and industry developments.
  • Maintain compliance with RG146 and undertake ongoing professional training.

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The Requirement

  • Industry-related qualifications and a relevant business degree (preferred).
  • Knowledge of Medical, General, and Life insurance markets.
  • Experience managing client relationships at HR Director/CFO level.
  • Understanding of employee benefits, including wellness programs.
  • Strong communication skills and proficiency in Microsoft Office.
  • Prior experience in the H&B market is desirable.
  • Commitment to inclusion, diversity, and continuous learning.

 

Why WTW?

  • Competitive benefits package.
  • Flexible, hybrid working arrangements tailored to your needs.
  • Inclusive culture that values diversity and supports all backgrounds.
  • Commitment to respond to every applicant (2023 Circle Back Initiative Employer).

 

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds. 
 
In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
 
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected]

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