Client Service Manager (m/f/x)new

Job Description

• You act as the primary and reliable point of contact for our customers and prospects, handling inquiries via email and phone.
• You work closely with other departments to find quick, comprehensive solutions for more complex customer questions.
• You continuously expand your financial knowledge through internal training and self-motivated learning.
• You leverage customer feedback to identify areas for improvement in both our product and internal processes.

→ This position is initially fixed-term for two years.

Qualifications

• Educational Background: You hold a degree in Business Administration, Economics, or a related field, or you have completed a relevant commercial apprenticeship (ideally in banking).
• Professional Experience: You bring at least one year of relevant practical experience specifically within the banking, FinTech, or broader financial services sector.
• You are highly experienced in supporting customers via phone, email, and/or in person.
• You have an affinity for capital market products and digital solutions.
• You have a genuine passion for customer service, take ownership of the customer experience, and possess a strong affinity for capital market products and digital solutions.
• You are a reliable team player who can work independently and thrives in a dynamic, fast-paced environment.
• You are fluent in German and English.

Additional Information

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget 
• Opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 50% for the ‘Deutschland Jobticket’
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
• Enjoy flexible and discounted sports activities with Urban Sports Club