finseats

Client Service Manager, Securities Services - Vice President / Associatenew

JPMorgan Chase (JPMC) · Other

Apply on official site ↗
Save

Introductory marketing language: At J.P. Morgan (JPM), we are committed to delivering exceptional client service. As a Client Service Manager (LATAM) in Securities Services, you will have the opportunity to build strong relationships with our clients and ensure their satisfaction with our services.

Job summary: As a Client Service Manager (CSM) in Securities Services, you will join the client service team and have an assigned book of clients. You will have ultimate ownership for client satisfaction with JP Morgan, pulling together the internal teams and resources required to successfully service your book of business and drive client satisfaction.

Job responsibilities:

  • Build relationships with clients and serve as the escalation contact for clients and JPM stakeholders.

  • Participate in client meetings, update clients on product and system enhancements, and work to ensure client ongoing satisfaction with JPM.

  • Establish an on-going governance structure and lead governance of processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings.

  • Drive overall reduction of billing errors and carry costs.

  • Provide strong oversight and manage to completion all global initiatives handled by the team.

  • Lead, mentor, and develop the team. 

Required qualifications, capabilities, and skills:

  • Bachelor’s degree.
  • At least Five to eight years of experience working at a financial services organization focused on servicing institutional clients.
  • Fluent in English and Spanish both written and verbal is required. 
  • Strong knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services.
  • Three to five years of direct people management.
  • Strong communication, presentation, and project management skills. 
  • Effective problem solving and decision-making skills.

  • Ability to exercise sound judgment and make effective decisions on behalf of clients and JPM.

     

Preferred qualification, capabilities, and skills:

  • Drive for continuous improvement and client satisfaction

 

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
  
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Related finance jobs