Collections Managernew

Make your impact at a leading Fintech Company

BILL's Collections and Risk Operations team protects the financial engine that powers hundreds of thousands of small and midsize businesses. The department spans AP/AR Failed Funding, Invoice Financing, and Spend & Expense Credit Collections, and pairs frontline execution with an aggressive automation and AI adoption roadmap.

We are hiring a Collections Manager to lead a team of collections analysts. You will own the performance of your direct team: hitting recovery and exposure-reduction targets, coaching analysts to proficiency, and running the operating cadence (queue management, case prioritization, QA, and performance reviews) that keeps the portfolio healthy. You will receive objective-based assignments from department leadership and decide the best approach to deliver, guided by department policy and your own judgment. This is a role for a working leader. You will lead change initiatives as our tooling and automation footprint expands, keep your team aligned with department objectives through periods of ambiguity, and build a culture where high performance and accountability are the default.

Responsibilities:

• Own daily performance of a team of collections analysts: recovery outcomes, exposure reduction, SLA adherence, and quality
• Run the team operating rhythm: queue and case assignment, huddles, 1:1s, performance logs, and coaching documentation
• Set clear expectations, hold the line on accountability, and manage performance issues directly and early
• Hire junior and mid-level analysts for the team; drive selection methodology by assigning interview roles and expectations to panelists
• Advise on Individual Development Plans and promote continuous learning across the team
• Lead the team through change: new tooling, automation of manual workflows, and evolving processes, translating department strategy into team-level execution
• Contribute to strategic initiatives and org design; formulate and oversee detailed project plans, balancing resources and timelines
• Partner cross-functionally with Risk, Product, Compliance, and Customer Support to resolve escalations and improve upstream processes
• Report on team performance to leadership with accurate, decision-ready data

We’d love to chat if you have:

• 5+ years in collections, recovery, or credit risk operations, with 2+ years directly managing a team
• A track record of leading a team to measurable targets (recovery rates, roll rates, exposure reduction, or equivalent)
• Experience hiring, onboarding, and developing junior and mid-level ICs
• Comfort making decisions in ambiguous situations with objective-based (not task-based) direction
• Working knowledge of collections compliance requirements (e.g., FDCPA, UDAAP concepts) and QA practices
• Fluency with CRM/case management systems, spreadsheets, and reporting; comfort adopting AI tooling as a core part of the job
• Experience leading teams through process change, automation rollouts, or reorganization
• Fintech, B2B payments, or commercial credit experience (nice to have)
• Experience with Salesforce, Quickbase, or dialer platforms (nice to have)