Consumer Lending Processing Specialistnew

Overview

Reports to: Senior Consumer Lending Processing Supervisor or Consumer Lending Processing Supervisor I or II, as assigned.

 

Functions Supervised: None

 

Primary Functions: Provide exceptional member service by responding to phone and written inquiries from members and branches, and process, follow up on, and fund direct consumer loans.

 

Duties and Responsibilities:

Become knowledgeable about Consumer Lending products, services, and processes.

Learn to become proficient in offering products and services on eligible loans.

Learn to perform all tasks, in assigned queues, leading up to the creation of loan documents and funding or disposition of personal consumer loans and credit cards.

Produce an acceptable quantity of loans with a high degree of accuracy that meet service level agreements and loan volume objectives.

Perform all duties accurately, earnestly, and honestly, and maintain a high-level confidentiality to safeguard member's information.

Comply with all federal and state laws, rules, regulations, and Credit Union policies, procedures, and practices.

Respond to all inquiries within established service level service level agreements.

Communicate with everyone in an articulate, diplomatic, and professional manner.

Assist in all other areas of Consumer Lending, of similar or lower category, as assigned.

Perform other duties as assigned.

Qualifications

Education:  High School Diploma or equivalent

 

Creditable Experience in Lieu of Education: Not Applicable

 

Experience/Skills: Six months’ general office work with some knowledge of consumer loans products and regulations preferred. Must be well organized, articulate with effective written and oral communication skills, ensuring completeness and consistency. Proficient in end-user computer technologies.

 

Tenure: Not Applicable

Compensation

Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.

Salary Pay Range: 14

$45,633 - $66,624 annually

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
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Equal Opportunity Employer