Customer Controller

Job Description

Life in this role 

As part of our, Transport Logistics division, we have an exciting opportunity to join the team as a Customer Controller. 

Salary: £27,248 per annum

Shift: 4 on 4 off days, 6:00-18:00

As a Customer Controller you’ll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers. 

Key Duties of a Customer Controller:

•  To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required
• Ensure all customer orders are accurately created on ESL in-house system for delivery as per customer’s requirements
•  Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements
• Action Driverline calls
• To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable
• Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
•  Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
• Requirement to learn and use Customer specific systems
•  Ensure all additional costs are captured and reported correctly within the agreed timeframe
• Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager
• Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales
• Complete a daily task list as confirmation all requirements are fulfilled before end of day
•  Support Customer Service team as a whole as and when required / asked
•  Keep up to date with news items, vacancies and process updates as detailed on the ESL Intranet system

Qualifications

What you’ll need ...

• GCSE grade ‘C’ or above in Maths and English
•  Equivalent of 5 GCSE grade ‘C’ or above
•  Previous experience within a customer service environment
•  Good geographical or transport knowledge.
• Good numeracy and literacy level in order to carry out tasks efficiently and accurately
• Good knowledge of Microsoft systems; Excel and Outlook in particular

Additional Information

What is in it for you?

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
• Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
• Eye Care Vouchers – free eye tests and discounts on prescription glasses.
• Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.
• Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.