Customer Relationship Consultantnew

About the role

As a Customer Relationship Consultant, you'll play an important part in BOQ Group's home-lending team — and we'll support you every step of the way. No banking background? No problem. If you're a great communicator who genuinely enjoys helping people, we'll teach you the rest.

Every conversation, whether someone calls us or we reach out to them, is a chance to build a real relationship, understand what a customer needs, and help them find the right solution. You'll learn how to guide customers through their options, support them with their lending questions, and create experiences that keep them coming back.

This is a fast-paced, people-focused role where curiosity and care matter more than a polished CV. You'll work alongside supportive teams, learn our systems and processes, and grow your confidence with training, coaching and plenty of hands-on experience. Along the way, you'll develop skills in customer service, problem-solving, and working towards goals — the kind of skills that set you up for a long and rewarding career.

If you love talking to people, enjoy a challenge, and want to learn and grow, this could be the perfect place to start.

About you

You don't need experience in banking — you just need the right attitude and a willingness to learn. Here's what we're really looking for:

You're a natural communicator who enjoys connecting with people. You listen well, you're warm and genuine, and you know how to build trust through everyday conversations.

You care about doing a good job. You take ownership, follow through on what you promise, and want to deliver experiences that make customers feel looked after.

You're curious and open to learning. New systems and processes don't faze you — you're happy to ask questions, give things a go, and keep improving as you find your feet.

You stay calm and organised. You can manage your time, juggle a few things at once, and make sensible decisions, even when things get busy.

You're a team player. You enjoy working with others, supporting your colleagues, and being part of a positive, high-energy culture where people lift each other up.

Most of all, you're ready to grow. If you bring the right mindset, we'll bring the training, support and opportunities to help you build a career you're proud of.

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.

• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.

• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.

• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.

• Purchase additional annual leave - Need more time off? You can buy extra leave days.

• Discounted private health insurance plan - Take care of your health with our special rates.

• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family

• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.

• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.