Customer Service Representative

Job Description

In this position, the Customer Service Representative will be a highly motivated individual responsible for delivering superior service experiences to our independent agents and policyholders. The Representative will develop and maintain agency relationships to drive sales, service and underwriting execution in support of PRAC MA, PRAC CT and MWAC products.

Responsibilities:

• Primarily responsible to provide extraordinary service to our policy holders and agents.
• Research customer concerns and take accountability through resolution. Escalate customer complaints and feedback to management as required.
• Process policy endorsements accurately and within a timely fashion in accordance with established company procedures.
• Provide training to our independent agency force in support of our products and services.
• Achieve and maintain department productivity, Customer Experience and time service standards.
• Support MA, CT, and MWAC inquiries making sure to find the “Yes “opportunity with each customer interaction.
• Complete all assigned project work qualitatively and in a timely manner.
• Capable of working independently with minimal supervision.
• Set a professional example in both approach and work ethic.

Knowledge, Skills, and Abilities Required:

• Customer centric focus.
• Sound problem resolution and analytical skills.
• Excellent oral and written communications skills.
• Excellent organizational skills and the ability to work in a fast past environment.
• Ability to multitask.
• Sound knowledge of Microsoft Office.
• Ability to work with attention to detail.
• Knowledge of auto insurance contracts preferred.
• MA Property and Casualty License preferred.

Qualifications

Education & Experience:

• Bachelor’s degree required
• Minimum of 1 year of overall work experience.
• Personal Lines Auto (MA, NH, and CT) preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.