finseats

Customer Support eServicesnew

Cantor Fitzgerald (Cantor Fitzgerald) · Bank

Apply on official site ↗
Save
As a member of the eServices team, you will play a crucial role in delivering exceptional support to clients, ensuring smooth operations for our electronic trading platforms. This role demands a unique blend of technical expertise, strong communication skills, and a client-centric approach, all within a fast-paced, dynamic trading environment.
  • Provide first-line support for trading platforms, managing incidents within SLAs.
  • Drive investigations from triage to resolution, ensuring timely issue resolution.
  • Monitor alerts and respond proactively to real-time issues.
  • Troubleshoot FIX connectivity, order routing, and market data challenges.
  • Analyze FIX logs and investigate order/trade activities for accurate resolution.
  • Perform operational tasks like order lookups, cancellations, and trade exports.
  • Effectively communicate during incidents and manage stakeholder expectations.
  • Build and maintain strong relationships with clients and internal teams.
  • Stay updated with end-to-end trading workflows for efficient support.
  • Support the global shift model with clear and effective handovers.
  • 2-3 years of experience in financial services support, ideally in banking, IDB, exchange, or clearing.
  • Experience with FX, Rates, or Credit products is essential.
  • Proven FIX API troubleshooting skills are a must.
  • Understanding of trading workflows and the trade lifecycle is crucial.
  • Exposure to deployment or networking is an advantage.
  • A demonstrated interest in low-level system architecture, including infrastructure, networking, and platform internals.
  • Strong problem-solving and analytical abilities are key.
  • Excellent multitasking and prioritization skills, especially in time-sensitive environments.
  • Proficiency in Microsoft Office tools, with familiarity in Confluence, Dynamics, Teams, and Salesforce being desirable.
  • Awareness of AI tools for workflow efficiency is a plus.

Related finance jobs