Deposit Operations Analystnew

ABOUT US

At OakNorth, we're on a mission to empower ambitious businesses and the communities they serve. Since 2015, we've lent over $21 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while driving economic growth in the markets we serve.

ABOUT THE TEAM

The Deposit Operations Team supports the day-to-day origination and ongoing management of OakNorth’s retail and business deposit products. Working in a fast-paced, customer-focused environment, the team combines operational accuracy, strong process controls and responsive service to help customers and the bank thrive.

ABOUT THE ROLE

As a Deposit Operations Analyst, you’ll support customers throughout the lifecycle of their retail and business deposit accounts. Reporting to the Continuous Improvement & Deposit Operations Team Lead, you’ll handle operational tasks and customer queries accurately and efficiently, helping us deliver a friendly, timely and dependable service.

WHAT YOU’LL DO

• Support the origination and ongoing management of OakNorth retail and business deposit products.

• Complete account-opening and servicing tasks, including inbound and outbound calls, email responses, mail processing and system actions.

• Prepare reports and statements, respond to account queries and maintain accurate customer and account records.

• Resolve customer queries and account changes wherever possible at first contact; gather clear information and escalate complex issues when needed.

• Build strong product, technical and customer-support knowledge, sharing information and best practice with colleagues.

• Work cross-functionally, communicating useful customer feedback and keeping relevant teams informed of issues and successes.

• Support ad-hoc projects and actively minimise risk to customers and the bank by following process controls.

• Be curious - identify opportunities to improve operational efficiency and implement improvement initiatives.

YOU’LL BE A GREAT FIT IF YOU HAVE…

• Know how to deliver an exceptional customer experience.

• Clear, confident verbal and written communication skills.

• Excellent organisation and time-management skills, with the ability to prioritise against deadlines and service levels.

• A friendly, energetic and proactive approach, with a genuine passion for delivering a great customer experience.

• Resilience and the ability to remain accurate and helpful when working under pressure.

• A willingness to learn, build new skills and take ownership of your development.

• Curiosity and confidence to use AI to improve quality, efficiency and the customer experience.

• Flexibility to work team shift patterns, with occasional evening or weekend work when required.

Nice to Have

• An undergraduate degree or equivalent experience.

WHAT WE OFFER

• 25 days’ holiday, plus bank holidays.

• Personalised benefits and subsidised private medical insurance

• Enhanced family leave and access to wellbeing and social events.

• Salary-sacrifice schemes, including cycle to work, nursery, gym and electric car options.

• Paid volunteering time and opportunities to learn, grow and shape your career.