Dialler Specialist and Resource Planner, Dialler/Workforce team
Standard Bank Group · Bank
- Roodepoort, South Africa
- Full-time
Job Description
The resource planner is responsible for productivity and resources planning, including scheduling composition for consultants and resource forecasting, to ensure optimal customer service level as per consultation with business partners. The role encompasses the associated systems administration required to ensure that the resources have access to the relevant telephony systems. Focus on all aspects of dialler and CRM administration, monitoring, reporting and analytics.
Qualifications
Type of Qualification: First Degree
Field of Study: Information Studies
Experience Required
3-5 years minimum experience in a dialler environment where focus was placed on all aspects of Campaign Management (Calling, SMS and Idialler, ISMS, Blaster) ; analytics; stakeholder management.
Behavioural Competencies:
- Embracing Change
- Generating Ideas
- Making Decisions
- Providing Insights
Technical Competencies:
- Computer literacy – Advance Excel Skills
- SAS (Coding/forecasting)
- Phyton
- Connex AI
- Calabrio
- AWS
- Salesforce
- Power BI
- Entry Level
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