Digital Services Officer

Job Description

E-Channels applications support e.g. Finacle  Internet Banking, Mobile Banking, Telephone Banking, Finacle USSD, Electronic fund Transfer.

• Proactively designing applications to enhance delivery of services.

• Providing reports that produce 100 % accuracy for business decision making.

• Monitor SMS and Email Alerts for optimum performanc.

• Managing Mobile and Internet Banking Platforms for optimum performance.

• Provide 2nd level support for bank branches on Mobile and Internet banking application.

• Proactive designing of solutions to enhance the delivery of services on the two channels.

• Generation of useful reports from the platform for reporting and troubleshooting

Qualifications

• BSc in IT, Computer Sciences or related field.
• Professional Certifications such as Oracle, MCSA, knowledge of Microsoft Visual Studio, Java etc can be an added advantage.

Experience:

• 1-2 years of experience in Information Technology (IT Operations).

• Experience providing application support, monitoring system performance, troubleshooting issues, and ensuring high platform availability

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Developing Expertise
• Documenting Facts
• Embracing Change
• Interpreting Data
• Managing Tasks

Technical Competencies:

• Big Data Frameworks and Tools
• Data Engineering
• Data Integrity
• IT Knowledge
• Stakeholder Management (IT)