Direct Teller Coordinator

Job Description: Responsible to the Director of Member Support to provide service for the Interactive Teller Machines (ITM) and Automated Teller Machines (ATM). Monitor machine fleet for performance, compliance, software updates and security needs. Provide machine related support to internal and external members. Responsible for reports, machine installs/removals, partner contracts, daily balancing as well as working closely with partners to ensure the ITM/ATM fleet is functioning properly. Responsible and Accountable for: • Maintain and update content and locations on internal and external sites • Coordinates installation/removal of all equipment, assists with software development, and implements all related products and services across the ATM/ITM fleet • Assists with general maintenance and support of these key delivery channels • Assists members and staff with ATM/ITM problems and issues • Monitors and documents ATM/ITM downtime and technical issues, and works to resolve • Proactively identify efficiencies and advancement trends through user groups • Dispatches first line and second line ATM/ITM partners and/or cash courier for on-site maintenance and/or cash replenishments • Coordinates general maintenance for ATM/ITM machines, which includes cleaning, ordering supplies, replacement equipment, and compliance signage • Assists in the testing and implementation of new releases of ATM/ITM software • Act as Chartway’s Liaison for machine business partners including participating networks • Initiative to research and resolve any problems that development within the fleet • Maintains accurate, consumable records associated with machine inventory • Proactively stays abreast of new security measures and fraud trends impacting ATM/ITM • Maintain all monthly Reports related to machines • Responsible to handle CU24 UPI’s • Oversees quarterly inspection and monitoring of the offsite machines • Maintains contract with partners associated with the machines • Monitoring events and emails to identify and communicate repeat machine issues