Director, Client Enablement Manager

We’re seeking a future team member for the role of Director – Head of Americas Client Enablement to join our Global Payments & Trade, Global Client Enablement team. This role is located in Pittsburgh, PA or Lake Mary, FL

In this role, you’ll make an impact in the following ways: 
•    Manage department activities, providing suitable resources (including VP+ level direct staff)
•    Provide consultation to Relationship Management/ Sales and Clients on processes and practices
•    Strategize, implement, and oversee processes for increased productivity and growth
•    Design daily operational programs that achieve organizational objectives
•    Establish and grow relationships with relevant internal and external partners
•    Establish cost parameters and manage overall P&L for department
•    Create and maintain plan for forecasting, targeting, and attaining Client Enablement goals
•    Supervise employee productivity and provide internal processes for improved efficiency
•    Provide data analytics of sales, distributors, and partners to relevant management teams
•    Work with managers to develop long-term strategic initiatives
•    Participate in development of competitor analyses and implementations strategy
•    Support customer-facing operations, including sales, marketing, and product

To be successful in this role, we’re seeking the following: 
•    Bachelors degree or the equivalent combination of education and experience is required
•    10+ years of total work experience and at least 5+ years of people management experience preferred
•    External client facing experience (Implementations, Service, Sales, Consultation, etc.)
•    Strong ability with database and information systems software
•    Experience in data analysis
•    Strong presentation skills
•    Ability to work in an office environment 4-5 days a week