Director - Digital Product Management (Core Services APIs)new

American Express Global Commercial Services (GCS) Products is the leading payment card issuer for corporations and small businesses, offering products and services to help them run and grow their business. Within GCS Products, the Core Platforms & Architecture team is seeking a dynamic individual to help create and bring to market the next generation of Client Account management capabilities through API products.

The Director of Core Services will lead a newly formed team focused on evolving how American Express creates, manages, and connects Commercial Client profile data across our products and experiences. This leader will help establish consistent approaches to APIs, platform integration, and product development while advancing the modernization of our technology ecosystem. The team will partner closely across Product and Technology to translate customer needs and business processes into scalable, reusable solutions that can serve multiple products and markets. As part of the broader Core Services organization, this leader will also oversee demand management, prioritization, and planning across seven global data platforms, helping ensure teams and investments are focused on the highest-value business and customer opportunities.

• Lead, inspire, and develop a strong performing team of product professionals owning functional domains and API products 
• Define roadmap and dynamically prioritize business requests with engineering capacity to deliver competitive offerings that meet customer needs 
• Provide thought leadership during concept development, end-to-end user experience design, feasibility assessment, and delivery
• Effectively engage multiple cross-functional partners to lead the end-to-end implementation of a new features and capabilities (e.g., Business, Engineering, Risk, Legal, Compliance, etc.)
• Structure and lead team-wide processes, communications, and continuous improvement

• Extensive experience in product development 
• Strong technical background with understanding of API and domain architecture 
• Proven ability to identify and understand business needs, turn them into technology solutions, and effectively prioritize the roadmap for delivery
• Change agent not afraid to challenge the status quo, with an orientation toward process improvement and innovation
• Prior experience leading large-scale initiatives within a matrix environment
• Proven thought leadership, able to identify and synthesize trends to provide valuable analysis and recommendations for improvement to leadership team
• Strong collaborative, relationship management and conflict resolution skills. Consistent track record of engaging with and influencing partners in a matrixed environment to achieve outcomes without direct responsibility
• Ability to communicate clearly and concisely in both written and verbal form to different audiences with varying backgrounds
• Highly motivated self-starter with a sense of urgency, positive attitude, and the ability to excel in a fast paced and dynamic environment
• Embodies a "team" mentality in all that you do, with a proven ability to take ownership for progressing project delivery
• Bachelor's degree in business, computer science, engineering, or a related field

Preferred Qualifications:

• Master's degree
• Strong people leader with demonstrated ability to develop people and build highly effective and results-driven culture

 

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.