Employee Readiness Training and Communications - Corporate Controls - Vice Presidentnew

Join us in the first line of defense for JPMorgan Chase & Co. (JPMC), Control Management as we help businesses/corporate functions to prevent, detect and monitor compliance and operational risks. In support of operational excellence, we play a key role meeting client commitments and act as a driving force behind the strategic priorities that will future proof our business in an ever-changing global landscape. 

As a Vice President of Employee Readiness within the CAO - Controls Management team, you will be responsible for managing simultaneous projects, including scope, change management, stakeholder and senior leadership engagement, writing and delivering corresponding firmwide communications, managing system releases or new system launches, training requests, delivering live and/or virtual training and general messaging for Control Management. Additional responsibilities include confluence design and upkeep, collaboration to validate accuracy, and acting as a Subject Matter Expert (SME).  You will stay current on new products and services and actively listen to feedback to become a trusted advisor and shape content for modern and engaging learning experiences. You are an integral part of the program team, providing input to shape the end user experience and helping to influence processes on the user’s behalf.  You are a partner with the broader Control Management team and provide influence to shaping the learning experience for Control Managers.

Job Responsibilities: 

• Own and maintain program and / or system materials, intranet sites, Confluence, Teams, job aids, and/or courses, aligning them with system, standard, or procedure 
• Serve as a subject matter expert / trusted advisor / trainer and assist with translating content to a delivery method that the impacted audience will best receive (e.g., communications, web- based and /or online content, PowerPoint or video, etc.) while considering input from program owners and stakeholders; manage and respond to stakeholder feedback and adjust/make improvements

• Identify, assess, advise, and drive strategic solutions to increase efficiency in solutions and provide the end user community with creative and impactful content

• Provide timely, accurate reporting and be able to create executive overview slides capturing key highlights and clearly articulate data/return on investment
• Communicate with clear objectives to large audiences building easy to read and navigate communications solutions.
• Assist with design of creative, modern and engaging training solutions/enhance existing content to promote understanding of concepts to the impacted audience(s), suggest training strategies / new ideas and measure success with reporting, assessment results, surveys, etc.
• Effectively manage changes as they are introduced in frameworks, systems and programs. Partner with related teams to drive effective implementation plans and deliver on those plans successfully
• Collaborate on broader organization initiatives, helping build the foundation for Control Managers and help align roles and responsibilities, skills and training.
• Travel up to ~15-25% both domestically and internationally

Required Qualifications, Capabilities and Skills: 

• Bachelor’s Degree or equivalent 
• Control Management / Risk Management / Process Improvement experience / Project Management
• Experienced in writing and managing broad/large audience communications 
• Excellent presentation skills (written and verbal)
• Strong problem solving and analytical skills
• Knowledge of interactive tools (Zoom, Confluence)
• Excellent MS Office (Excel, PowerPoint, Word) and SharePoint skills