Equity Solutions Specialistnew

Job Description The Equity Solutions Specialist reports directly to the Equity Operations Manager and is responsible for the equity solution process. This includes working equity referrals from retail team members, taking inbound calls from members and working online applications. Team member must have working knowledge of the different equity products we offer, and have the ability to recommend a product depending on a member’s unique situation, including referring to a 1st Mortgage Loan Officer if appropriate. They must have knowledge of real estate compliance, including what constitutes an application and when disclosures are required. Team member will serve as a liaison between the member, the credit officers, equity processors and funder and will assist member in obtaining loan support documents, payoffs, and with loan closings. Responsible and Accountable for: Creating an environment of exceptional member service that provides sound recommendations for products that meet our members needs; referring to other partners including 1st mortgage MLO’s and retail if it is the best solution for our members Developing and building relationships with Chartway’s member base through proactive outreach and follow up Proactively collaborating and communicating with the branch team, equity team, credit officers and other departments to successfully find solutions Assesses effectiveness of internal processes through a variety of methods and recommends solutions to improve the member experience Understands and adheres to lending regulations, including TILA, RESPA, TRID, ECOA, HOEPA, HMDA Manage pipeline of referrals and applications in process, ensuring timely responses and follow up Collaborate with credit officers to provide complete, accurate applications for faster decisions Serve as a member service liaison, providing a personal experience and limiting the number of touch points our member has with the credit union.