Investor Services Administrator

Job Description

Purpose of the Role

You will play a key role in delivering an exceptional experience for private fund clients and investors. Acting as a trusted point of support, you will help ensure investor transactions, communications, reporting and onboarding activities are completed accurately, efficiently and in line with regulatory requirements. This is an excellent opportunity for an organised and client-focused professional who enjoys working in a fast-paced environment where attention to detail and relationship management are equally important. Your work will directly contribute to strong client satisfaction, operational excellence, and the continued success and growth of the business.

Main Responsibilities

• Support investor onboarding activities, including the collection, review and maintenance of KYC and AML documentation.
• Process investor capital activity accurately in accordance with fund offering documents and regulatory requirements.
• Administer investor portals, managing user access, permissions and account setup to ensure a seamless investor experience.
• Coordinate the timely distribution of investor communications, including capital call notices, distribution notices, financial statements and tax reporting documents.
• Support treasury-related activities, including expense payments, distribution funding and related operational processes.
• Maintain accurate investor records and data across multiple systems, ensuring information remains current and complete.
• Build strong relationships with clients and investors by providing responsive, professional and high-quality support.
• Collaborate with internal teams to ensure the efficient delivery of investor services and resolution of queries.
• Support process improvement initiatives, special projects and evolving business requirements.
• Contribute to a culture of accuracy, accountability and service excellence.

#LI-JM1 #LI-Hybrid

Qualifications

• Bachelor's degree in Business Administration, Accounting, Finance or a related discipline.
• Professional qualifications or further study relevant to finance, accounting, fund administration or investor are desirable.

Knowledge, Skills and Experience

• Experience within private equity, alternative investments, fund administration, investor services or the wider financial services industry and an understanding of investor onboarding, investor servicing, fund structures, AML/KYC requirements are desirable.
• Experience using investor servicing, CRM, fund administration, or compliance platforms such as Allvue, Dynamo, Investran DX, Salesforce, Sentinel, RiskScreen, Ripjar, or similar systems is desirable.
• Strong proficiency in Microsoft Office applications, particularly Microsoft Excel.
• Strong attention to detail with the ability to manage multiple priorities and consistently meet deadlines.
• Client-focused mindset and the ability to build trusted relationships. 

Additional Information

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.