Karachi Workforce & Portfolio Managernew

Job Summary

Key Responsibilities

• Responsible for generating reports as per business requirements.
• Coordinate with relevant stakeholders on day-to-day activities.
• Provide a bird's eye view to Client Centre management on KPI progress.
• Ensure high self-knowledge on all products and processes, keeping oneself updated.
• Responsible for frontline capacity planning, target setting, and administration through proper workforce scheduling.
• Ensure proper load allocation in terms of productivity and execution of client engagement/portfolio management model.
• Adhere to all policies, guidelines, procedures, and local regulatory requirements, reflecting best practices and Group directions.
• Maintain proper hygiene and ensure the clean desk policy is followed.

Skills and Experience

• Data Gathering and Reporting
• Budget Management
• Sales Proposals and Presentations
• Sales Forecasting
• Stakeholder Management
• Effective Communications
• Call Center Management

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.