Job Description

Purpose of the role

To assess the quality of business processes and the execution of processes and develop initiatives to improve quality standards. 

Accountabilities

• Identification of areas for improvement within operations and provide recommendations for change through the quality assurance process.
• Development and implementation of quality  control procedures and controls to mitigate risks and maintain efficient operations.
• Collaboration with teams across the bank to develop quality improvement guidelines, initiatives, objectives, and action plans to monitor performance, improve business areas and govern processes.
• Development of reports and presentations on quality  control performance and communicate findings to internal senior stakeholders.
• Monitoring of customer-facing colleagues’ performance, and evaluating their performance through reviews, quality reporting, policy development and feedback on customer interactions.
• Execution of quality audits of the bank’s processes and operations, aligned to regulatory requirements and internal policies.
• Identification of industry trends and developments to implement best practice in quality assurance services.
• Participation in projects and initiatives to improve quality  control efficiency and effectiveness.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Step into the role of KYC QC at Barclays, where you'll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and safeguarding our clients and organization with expertise and care.

You may be assessed on key critical skills relevant for success in role such as:

• End to End KYC Knowledge and Experience in Low, Medium & High-Risk review

• Specialist knowledge in CDD, EDD, understanding and experience in reviewing company structures, organisations and ownership – for example Limited, Trusts, Charitable Organisations, Nominated Entities, Defence, Gaming and Gambling, Politically Exposed Persons, High Risk Jurisdictions (including HRTC).

• In depth knowledge of Global KYC policies and procedures.

• Knowledge and understanding of the legislation that affects Barclays and our Clients (including the Data Protection Act, Companies Act, Insolvency Act, Financial Services Act, Finance Crime, Money Laundering, and confidentiality regulations).

• Knowledge, understanding and experience of the importance of KYC to the Bank through the various lenses; i.e risk and regulation.

• Role demands interaction with different departments including Risk assessment unit, Coverage, Screening, various forums etc. to ensure seamless completion on the refresh cases.

Desirable Skillsets:

• Strong stakeholder management skills and experience of working with key stakeholder e.g. Financial Crime and Front Office teams would be beneficial.

• Should have worked on all Risk types and individually able to classify a risk of both individual and entity client types.

• Excellent communication skills: must interact professionally with Front office and internal stakeholders via phone or email.

• Excellent written and verbal English language skills required.

• Strong time management skills to be able to proactively manage your workload effectively to complete complex and high-priority tasks within target timescales.

• Time management skills: must manage workloads effectively to complete complex and high-priority tasks within target timescales.

• Analysis & Judgement: must undertake KYC analysis with a high level of accuracy and attention to detail.

• Proven KYC Operational Background. Experience of working with Financial Crime.

You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Pune.