Manager-Digital Portfolio Managementnew

Credit and Fraud Risk (CFR) is a global function, responsible for making the right credit and fraud risk decisions that uphold operational excellence, drive growth, and accelerate innovation across American Express. CFR combines technology and infrastructure with new computing techniques to make better risk decisions and provide real-time customer communications and fraud servicing. 

How will you make an impact in this role? 

As Manager – Digital Portfolio Manager, you will lead critical workstreams in the strategic Authorizations Modernization Program (AMP) to transform AXP’s authorization business process and platforms from legacy mainframe to modern distributed cloud native design. You will work with cross-functional program/project teams to ensure the desired results are achieved, actively overseeing journey delivery, testing, and migration. 

This role requires strong organizational, problem-solving, and stakeholder leadership skills and should have the ability to influence across multiple levels of leadership. The incumbent must work well in a dynamic, sophisticated environment and under deadline pressures and be able to coordinate the efforts of a large agile team. The incumbent will work closely with a wide array of Strategy, Product & Technology teams, as well as partner in areas such as Servicing, Non-Risk, and Operational Risk.

• Program Governance: AENB81 adherence - maintaining program's RAIDD log, creating Project plan artifact, documenting steering group materials, artifact submission
• Program Governance: IAG Support - response & walkthrough for IAG, preparing materials for IAG requests, directing asks to accountable teams, minimize governance-related findings
• Journey Readiness & Delivery Support Point of Sale: absorb KPMG tasks for delivery & execution reporting, governing JIRA data, tracking readiness for PI, mid PI kanban features
• AMP Program Data Insights & Reporting: program reporting for readiness, capacity views & forecast
• Support the Program Management Office, including planning and coordinating activities, through all phases of the software delivery life cycle for the migration of journeys from CAS to AMP.
• Lead journey progress for Fraud, Non-Risk & Platform journeys.
• Drive clear, transparent program communications using dashboards and status reports.
• Partner with key stakeholders in Product & Solution Management to document and track Capabilities & Features.
• Build and leverage relationships with key project stakeholders across multiple lines of business. 
• Identify gaps in existing processes and implement improvements.
• Be an influencer and a self-starter with the ability to lead the program without the need for explicit direction.

Minimum Qualifications:

• Experience in the Credit or Fraud Risk domain, having executed transformational or change management roles.
• Experience in delivering large and complex projects in matrixed organizations and interacting with teams across all lines of defense.
• Strong problem-solving skills: ability to see the big picture while focusing attention on critical details.
• Demonstrated ability to successfully manage multiple priorities under pressure.
• Excellent Microsoft Suite skills (i.e., PowerPoint, Excel, Word).
• Ability to lead informed technical discussions with engineering teams within and outside the Risk organization.
• Degree in business administration, computer science, engineering, or a related technical discipline is preferred.
• SAFE, Project Management Professional (PMI) or equivalent Project Management certification is preferred.
• Bachelor's Degree

 

Leadership Skills:

• Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority.
• Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged.
• Ability to communicate key risks to colleagues, business partners, and senior leaders.
• Strong verbal and written communication skills.
• High energy, an optimistic attitude, and a good sense of humor.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.