Melbourne Billing Consultant VICnew

ANZ Worldline Payment Solutions

Who we are

Welcome to ANZ Worldline Payment Solutions. We’re an Australian payments business, wholly owned by ANZ.

In Australia, card and electronic payments are the most widely used way to pay amongst consumers. That’s why delivering secure, reliable and modern payments technology is so important in helping our customers succeed in the digital economy.

Our products include in-store, eCommerce and mobile payment products which we deliver to businesses right across Australia – from the smallest micro-businesses to Australia’s largest organisations.

ANZ Worldline was established in 2022 as a joint venture between ANZ and Worldline, with ANZ acquiring Worldline SA’s shares in 2026 to take full ownership.

The role

As a Billing Consultant, your role is to ensure our company's billing is accurate and our collections are managed effectively and professionally. You will be responsible for a portfolio of customer accounts, managing everything from generating invoices to following up on overdue payments.

Reporting to the Head of Payment Resolutions, CDD & Fraud Prevention, you will play a vital, hands-on role in securing our company's revenue and providing a positive financial experience for our customers.

What you’ll do

Billing Operations

• Prepare and issue a high volume of regular invoices to our customers
• Process incoming customer payments and apply them correctly to the appropriate accounts in the billing system
• Maintain accurate and up-to-date customer billing records
• Perform routine account reconciliations and identify payment discrepancies
• Generate standard billing reports and maintain billing documentation for audit purposes

Collections Management

• Follow up with customers on overdue accounts
• Monitor aging reports and prioritise collections activities
• Process payment arrangements and monitor compliance

Analysis & Process Improvement

• Proactively analyse billing and payment data
• Recommend process improvements
• Assist with testing and implementation of new billing system features and processes

What you’ll bring

• Tertiary qualification in Business, Finance, Accounting or a related field
• 3+ years’ experience in billing, collections, accounts receivable, customer service or finance roles preferably within the fintech or financial services industry
• Knowledge of billing systems, invoicing processes and basic accounting principles
• Experience using CRM systems, billing platforms or customer management tools
• Strong customer service skills with ability to respond professional and efficiently
• Exceptional attention to detail with strong numerical accuracy
• Excellent communication skills with professional telephone and email manner
• Customer focused approach with empathy for customers experiencing payment difficulties