Melbourne Dashboard & Service Reporting Analyst VICnew

About the team

Worldline Service Australia (WSA) delivers end-to-end payment services and technology support to Worldline clients within the Australian market. Our team focuses on ensuring reliable payment processing, proactive service management, and a superior customer experience through robust operations, incident response, and continuous improvement.

Our Team

The Service Delivery function provides operational governance, customer engagement and IT Service Management capability for Worldline Service Australia. The team is responsible for ensuring payment services remain stable, resilient and continuously improving through effective operational processes, customer governance and service assurance.

Your mission

Establish and deliver the operational reporting capability required to support contractual service reporting obligations. Interpret contractual service level requirements, identify authoritative data sources, develop monthly service reports and progressively automate reporting.