Melbourne Program Manager Transition VICnew

About the team

Worldline Service Australia (WSA) delivers end-to-end payment services and technology support to Worldline clients within the Australian market. Our team focuses on ensuring reliable payment processing, proactive service management, and a superior customer experience through robust operations, incident response, and continuous improvement.

  

Our Team

The Service Delivery function provides operational governance, customer engagement and IT Service Management capability for Worldline Service Australia. The team is responsible for ensuring payment services remain stable, resilient and continuously improving through effective operational processes, customer governance and service assurance.

The Transition Program has been established to support Worldline Service Australia (WSA) through the transition to a new contract and operating model, while enabling the orderly transfer of the existing joint venture responsibilities back to ANZ. The program is accountable only for the WSA-controlled scope. ANZ will establish and manage its own target-state solutions, operating environment and migration activities through corresponding ANZ program and workstream leads.

WSA will provide the data, operational knowledge, documentation, technology separation activities and transition support required under the agreed arrangements. The program will also establish WSA's future operational capabilities, including corporate IT, a secure customer service portal and workflow automation across ServiceNow, Slack and Jira.

Your mission

Lead the WSA Transition Program and establish the program management discipline, governance and integrated delivery controls required to execute the separation and operating model transition. The role is accountable for coordinating all WSA workstreams, managing WSA obligations and dependencies, and ensuring that agreed data, documentation and operational transition deliverables are provided to ANZ accurately, securely and on schedule.