Melbourne Project Manager Operations VICnew

About the team

Worldline Service Australia (WSA) delivers end-to-end payment services and technology support to Worldline clients within the Australian market. Our team focuses on ensuring reliable payment processing, proactive service management, and a superior customer experience through robust operations, incident response, and continuous improvement.

  

Our Team

The Service Delivery function provides operational governance, customer engagement and IT Service Management capability for Worldline Service Australia. The team is responsible for ensuring payment services remain stable, resilient and continuously improving through effective operational processes, customer governance and service assurance.

 

Your mission

Lead the design, build and operational readiness of WSA service-management capabilities required for the new contract and operating model, including a secure external customer portal and workflow automation across ServiceNow, Slack and Jira.

The role manages the two AI-capable developers and coordinates service owners, security, architecture and vendors to deliver a supportable, controlled and customer-ready solution.