Outsourcing Project Manager (KYC)new

Job Description

We’re looking for an Outsourcing Project Manager to join our team in the Tallinn office, to lead and manage projects for the KYC Vendor Management and Outsourcing teams. This role is a unique opportunity to lead and execute projects of varying complexity, and drive changes with our outsourced partners, further impacting our Wise mission.

Your mission, should you choose to accept it:

• Executing Global Projects - Lead and execute projects which positively impact metrics and targets, while managing project timelines, and adapting to unexpected challenges.

• Service Optimization - Participate in Operational taskforces and own cross-functional projects which involve stakeholders from Ops, Vendor teams, VM team, and SSE Teams.

• Change Management - Manage and communicate changes resulting from process improvements, communicating this adequately to both the VM team and outsourced teams.

• Working with data & reporting - Works with the Reporting team and analysts on outsourcing specific metrics as well as agent performance data to support the vendor managers.

• Tools & Documentation - Maintain a general understanding of the technical aspects of operational tools and processes, and create thorough and precise project pages, documenting tasks, decisions and retros.

• Living the values - Live the team’s culture and set a great example by living our values on a daily basis.

Qualifications

• You’re fully fluent in English, and you have excellent verbal and written skills

• You have prior experience in working with vendor management or outsourcing.

• You’ve got great people skills and you’re a great relationship builder. You can manage many stakeholders.

• You’ve got strong analytical skills - you are comfortable with data, including setting and tracking KPIs

• You’ve got a sharp attention to detail, focus on accuracy, and are independent in your work. You enjoy owning your work and leading projects. 

• You’re focused on the outcome for the customers, the team, and the company.

• You’ve got a strong aptitude for learning new skills and you’re proactive in up-skilling yourself

• You have a vision, and you know how to turn that into an effective long term strategy.

Additional Information

What’s it like to work in the team

We have a small but very impactful team. We collaborate with many different stakeholders, and may occasionally struggle with pulling a number of projects simultaneously. Sometimes our days are longer and more stressful, sometimes our days are shorter and more relaxed. It’s up to you to hold a healthy balance.

We are all working on an agreement of honesty - we do what we promise, ask help when it’s needed, help others if help is asked. Every member of the team is crucial and has an effect on the rest of the team.

About this role: 

• Reports to: Outsourcing Governance and Performance Project Manager  

• Salary: 3,400 EUR for Tallinn

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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