Parts Lead, Dealership Operations

 

About the team and position

The Parts Lead, Dealership Operations is responsible for the success of the dealership’s parts businesses, overall facilities management, and OEM standards. This leader oversees a team of advisors with a focus on driving customer satisfaction, profit growth, compliance, and operational excellence across the dealership.

What you’ll be doing

Management – Parts 

• Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management).
• Continuously improve customer experience, speed of service, and first-time fix rate.

People Leadership & Development

• Lead from the front by working side by side with the parts associates which includes opening, updating and closing orders. 
• Deliver competency-based feedback and performance reviews to drive accountability and growth.
• Mentor parts associates to strengthen leadership capabilities, functional expertise and operational execution.
• Foster a culture of teamwork, engagement, and continuous improvement throughout the dealership.

Continuous Improvement

• Identify and prioritize opportunities for process and performance improvement across fixed operations.
• Hold teams accountable for measurable results from continuous improvement efforts.

What you should have

• Minimum of 2 years of management experience either in automotive or a lean manufacturing environment
• A valid driver’s license + clean driving record
• Proven track record of leading and developing associates
• Proven ability to obtain project deliverables and company metrics
• An ability to work in a fast-paced, ever-changing production environment while sometimes being exposed to excessive weather conditions (heat/cold)
• Excellent oral and written communications skills
• Ability to work with and through teams to achieve results
• Strong analysis and decision-making ability
• Proficient computer skills