People Operations Specialist

Job Description

Onboarding support

• Manage the administrative process of onboarding new joiners, ensuring that the Wiser journey is as smooth as possible with everyone involved kept in the loop
• Coordinate adaptable onboarding plans in partnership with hiring Leads, and collaborate on future changes that align to Wise’s way of working
• Manage the relocation process for new joiners, ensuring all logistics and documentation requirements are handled smoothly
• Participate with other members of our wider People team in facilitating new joiner engagement & networking
• Run local onboarding sessions, sharing relevant new joiner information for that first week (e.g. joiners, benefits, etc)
• Ensure our onboarding session deck is informative, engaging and updated

Wiser support

• Champion the People team’s ticketing desk with a one-team mentality by responding to queries in an efficient and customer-centric way
• Provide guidance to Wisers on our leave policies, ensuring a strong end-to-end experience
• Manage internal transfers and relocation requests, ensuring all onboarding and offboarding actions are completed
• Process all Workday actions in relation to the Wiser lifecycle
• Ensure all operational onboarding and offboarding steps are completed, working closely with our Workplace, UT and People Services teams to ensure those processes run smoothly
• Oversee our immigration processes to maintain compliant operations
• Maintain our team's content on Confluence, ensuring information to Wisers is transparent, convenient, easy to remember and updated, and thinking globally as well as locally for process efficiency, alignment and speed
• Support the Payroll team with necessary documentation and/or information needed to process changes (joiners, benefits, leavers, etc)
• Produce any required employment documentation (e.g. reference letters, contract changes, etc)
• Support the team in resolving complex international remote working requests via our Mobile Wiser initiative, and escalating where required

Offboarding support

• Handle all last day administration for our leaving and relocating Wisers, working closely with our Workplace, UT and People Services teams to complete all offboarding steps

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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