Product Manager

Job Description

We are looking for a commercially minded, technically fluent Product Manager to manage and evolve our Intelligent Document Processing (IDP) platform – a product at the heart of our document automation capability. IDP goes beyond traditional OCR, combining text recognition with classification, data extraction, validation and machine-learning-driven document understanding to turn unstructured documents into trusted, decision-ready data.

This role is ideal for someone who can translate client needs into well-defined product increments, comfortable in a client boardroom and in backlog refinement sessions. You will operate at the intersection of client relationship management, commercial strategy and delivery execution – working with an offshore engineering team in Hyderabad and internal stakeholders across compliance, operations and commercial functions.

Reporting into our Product Directory, you will manage a meaningful slice of the product's commercial performance, with accountability for the value it delivers to clients and its contribution to the product P&L.

Main Responsibilities

Product Strategy

• Manage the product vision and roadmap for the IDP platform, evolving it into a scalable, market-leading document intelligence capability.
• Prioritise a backlog of features and improvements, balancing client value, technical feasibility and commercial return.
• Define and communicate clear release goals with measurable success criteria.

Client Relationship Management

• Be a trusted advisor to clients and the primary product contact across the account lifecycle.
• Run a regular client engagement – including roadmap reviews and business reviews – to maintain agreement and promote confidence in the product.
• Manage client expectations, handling escalations and difficult conversations.
• Build an understanding of each client's business so product decisions strengthen retention, satisfaction and long-term commercial relationships.

Client Engagement & Discovery

• Lead structured discovery sessions to uncover jobs to be done.
• Translate qualitative client insight into well-scoped product requirements and user stories.

Commercial & P&L Awareness

• Develop a working understanding of the product P&L – revenue, cost and margin drivers.
• Develop business cases for new features and investments.
• Partner with commercial and pricing teams to shape packaging, pricing and go-to-market for new capabilities.
• Track adoption, usage and commercial performance, using the data to demonstrate value to clients.

Agile Delivery

• Be a Product Owner within an Agile framework – overseeing sprint ceremonies including backlog refinement, sprint planning and review sessions.
• Work across time zones with an offshore development team.
• Promote iterative value drops, shipping frequent, meaningful increments.
• Define and track sprint-level and release-level KPIs.

Stakeholder Management

• Communicate roadmap progress and product decisions to senior internal stakeholders.
• Work with compliance, legal and risk functions to ensure the product meets regulatory requirements.

Domain & Technical Fluency

• Maintain a working knowledge of IDP and document intelligence technology – OCR, classification, extraction, validation and ML-based understanding.
• Engage with engineers and QA to review technical approaches.

Qualifications

• Experience as a Product Manager or Product Owner within a financial services or FinTech environment.
• Client-facing experience with experience building trusted relationships.
• Commercial experience, building business cases and a basic understanding of P&L and pricing.
• Experience in Agile/Scrum teams, with command of sprint ceremonies and backlog management.
• Experience working with offshore development teams.
• Operate in early-stage or evolving product contexts – and rapid iteration.
• Experience with financial services domain context (e.g. KYC, AML, lending, or document processing).
• Familiarity with IDP, OCR or document intelligence or data-extraction technology is advantageous.

Additional Information

• Hybrid working, 2 days a week in our Nottingham office
• Great compensation package and discretionary bonus
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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This is a hybrid remote/in-office role.

Experian Careers - Creating a better tomorrow together

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