Project Manager - Mortgagesnew

 

The Project Manager will lead complex, end‑to‑end change initiatives within the Mortgages and Financial Wellbeing CIO, with a particular focus on transforming mortgage operations. This role is central to delivering high‑impact projects that enhance operational efficiency, strengthen resilience, and support the integration of Virgin Money. 

 

Our delivery priorities for 2026/27 FY all align with the following Key priorities: 

• Strengthen Operational Resilience  
• Begin migrations in 2026, with integration complete by 2028 
• Transform ways of working including automation and AI to boost productivity. 
• Prioritise innovation in areas that matter most. 
   

The Project Manager will oversee the full project lifecycle, from shaping delivery approaches to managing risks, dependencies, and stakeholder expectations across technology, operations, and business teams. 

Success in this role requires strong leadership, structured delivery discipline, and the ability to navigate complex environments with multiple moving parts. The Project Manager will also lead and champion continuous improvement, embed best‑practice delivery frameworks, and ensure that outcomes are aligned to strategic objectives. This is an exciting opportunity for someone who thrives in a fast‑paced, collaborative environment and is passionate about delivering meaningful change that directly benefits our members.

 

This role sits within Mortgages, Operations and Home Insurance Value Stream, a critical area focused on delivering seamless, efficient, and member-centric mortgage services. The value stream supports the full lifecycle of mortgage operations—from application to servicing—ensuring our Operations Colleagues and members receive timely, transparent, and supportive experiences.

 

The Project Manager plays a key role in enabling transformation across this area, particularly through automation and supporting the integration of Virgin Money.  The impact of the role is felt directly by Nationwide members, and Mortgage Operations colleagues as it helps streamline processes, reduce friction, and improve service delivery. By modernising mortgage operations, the role contributes to Nationwide’s mutual values.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

 

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Swindon, London or Glasgow sites approximately once or twice a month. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works.

 

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
 
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

 

What you’ll be doing

 

You will work with the delivery team to align on priorities and unblock delivery challenges. You’ll spend time reviewing progress against milestones, managing risks and dependencies, and engaging with stakeholders across technology, and other areas. Jira is used to track tasks, monitor progress, and ensure transparency across the delivery team. The use of AI is key to automate as much as possible to enable focus where needed.  The pace is fast, but the work is purposeful—every decision contributes to improving how members experience mortgage services. You’ll feel empowered to lead, but also accountable for outcomes that matter. 
 

About you

 

To be successful in this role, you will be experienced in:

• Project Delivery: Proven experience managing large-scale projects in Financial Services, ideally within mortgage operations. 
• Risk, Issue & Dependency Management: Strong capability in identifying, tracking, and resolving risks, issues, and interdependencies across complex programmes. 
• Stakeholder Engagement: Excellent communication and influencing skills across business and technical teams, including senior leadership. 
• Governance & Compliance: Deep understanding of regulatory frameworks and risk controls relevant to mortgage services. 
• Jira Proficiency: Hands-on experience using Jira for project tracking, sprint planning, and reporting. 
• Measurable Impact: Track record of delivering projects on time, within budget, and with quantifiable business benefits (e.g., reduced processing time, improved member satisfaction). 

 

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

 

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

 

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

 

The extras you’ll get

 

There are all sorts of employee benefits available at Nationwide, including:

 

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

  

 

Banking – but fairer, more rewarding, and for the good of society

 

We forge our own path at Nationwide.

 

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

 

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

 

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

 

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

 

 

What to do next

 

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

 

The hiring manager for this role is Tina Prati, and the main recruitment contact is Nathan Richens.

 

Please note that should you be successful in securing this role, the job title on our internal systems will be Project Manager.