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Recovery Specialist

Lake Michigan Credit Union · Bank

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Primary Location: Grand Rapids, MI

Employee Status: Full-Time 

Workplace Type: Fully On-Site

Who we are:

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position: 

The Recover Specialist role is responsible for preserving the Credit Union’s assets by collecting delinquent and/or charged off accounts via payment arrangements and/or making recommendations to management for legal/small claims action.

What you’ll do: 

  • Contacting delinquent and/or charged off accounts by phone, mail and email; taking appropriate action to establish payment arrangement and/or negotiating settlements with members.

  • Skip tracing for new information for members including address, contact information, place of employment, assets, etc.

  • Processing incoming garnishments, payment and lien releases.

  • Preparing legal/small claim recommendations.

  • Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence.

What you’ll bring:

  • One to three years of similar or related experience. Prior experience working for a credit union is a plus.

  • Excellent written and verbal communication skills.

  • Strong organizational skills.

  • Ability to manage time and work load effectively.

What you’ll get:

  • All Employees: weekly pay and retirement savings options.

  • Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

  • To see a full list of our benefit offerings, check out this helpful guide!

Have additional questions about the role? Email the Talent Acquisition Team at: [email protected]. 

If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. BOX 2848, Grand Rapids, MI 49501-2848.

LMCU is an Equal Opportunity Employer

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