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Relationship Manager Partnership - Zurich General Takaful Indonesia

Zurich Insurance Group (ZIG) · Insurance

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Job Summary

To drive growth and profitability in all assigned products through risk selection, pricing, negotiation, sales, retention, and quality service.

Job Qualifications

Required:

  • Strong communication and interpersonal skills
  • Excellent problem-solving and negotiation abilities
  • Ability to manage multiple clients and prioritize tasksResults-oriented and customer-focused mindset
  • Proficiency in CRM tools is a plus
  • Proven experience in sales area, prefer in General Insurance





Job Accountabilities - Key Accountabilities


• Actively manage daily work processes of designated territory to achieve operational and strategic objectives.
• Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products.
• Lead short term (3 to 9 months), defined scope projects.
• Develop and maintain profitable relationships with new and existing customers.
• Assist customers with loss prevention meetings, claims issues, and product training.
• Provide training to customer and Strategic Business Unit personnel on products and services.
• Provide technical advice that enables a customer to solve a problem or improve business.
• Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway.
• Anticipate customer needs, monitor trends in order to recommend changes.
• Resolve technical issues within function or unit.

Business Accountabilities


• Carry out tasks, such as the preparation of customer and distributor reports, to support the implementation of projects to time and quality standards.
• Assess and evaluate business processes in order to identify opportunities for improvement.
• Investigate and drive research/analysis around potential business development opportunities.
• Review assigned customer cases, prioritize case load and interpret established policies, applying discretion within authority limits in order to resolve customer issues.

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