Resident Services Professional - Temporary new

Temporary Resident Services Professional
Sunrise Management – Urban Properties Corporate Division
San Diego, CA

Hourly Pay Range:

$21.00 - $23.00 DOE

What you'll do:  Include but not limited to:

Resident & Customer Service

• Serve as the first point of contact for residents and prospects via phone, email, and in person.
• Deliver exceptional service with professionalism, accuracy, and timely communication.
• Assist residents with service requests and follow up to ensure completion.
• Handle resident concerns and complaints with empathy and appropriate escalation.
• Maintain knowledge of property policies and provide accurate rental information.
• Schedule appointments for staff, vendors, and prospective residents.

Administrative Operations

• Manage general office duties including filing, scheduling, copying, mailing, scanning, and data entry.
• Draft, format, and distribute letters and other correspondence.
• Maintain and organize property, resident, and owner files.
• Assist with rent increase notices and resident communications.
• Prepare and distribute property management forms and supply requisitions; ensure correct billing.

Portfolio Manager Support

• Track missing documentation, timecards, deposits, and required reports; coordinate follow-up with onsite staff.
• Assist with invoice coding and preparation for approval.
• Support contracting and vendor bidding processes.
• Conduct and update market surveys; distribute results as directed.
• Prepare financial report packets and accompanying narratives as assigned.

What you'll need:

• Previous Property Management and administrative work experience required.
• Two years of related experience and/or equivalent education.
• Proficient in Microsoft Office (Word, Excel) and PC operation.
• Strong communication skills with ability to manage resident interactions professionally.
• Excellent organization, attention to detail, and time-management abilities.

Who you are:

• A confident, empathetic leader
• An exceptional communicator: written and verbal
• Team player
• A problem solver with sound judgement
• Curious and proactive
• Growth-oriented, detailed and well-organized
• Tech and marketing savvy
• Target and results-driven

What’s in it for you:

We believe people do their best work when they’re supported—personally, professionally, and beyond. Here’s what you can expect as part of our team:

• Competitive compensation and career growth – As our company continues to grow and expand, so do the opportunities for our team.
• Comprehensive Health Benefits – We offer medical, dental, and vision insurance to keep you and your family healthy.
• Tax-Saving Benefits – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently.
• Peace of Mind – Company-paid life insurance offers financial protection for you and your loved ones.
• Work Model – Strong support for a  work-life balance while keeping you connected and engaged.
• Time to Recharge – Generous paid vacation, sick leave, and holidays so you can truly unplug and come back refreshed.