Return & Exception Items Clerknew

GENERAL PURPOSE SUMMARY Processes and reconciles exception items and large transactions by reviewing system reports; researches and corrects duplicate items and verifies negotiability of large transactions by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reviews large dollar amount items report to ensure proper negotiability and processes large item notifications; refers questionable items to appropriate supervisor for resolution. Processes, researches, enters, and reconciles exception and Canadian items according to procedures; reviews and deletes stop payment alerts from the system; determines whether to pay an item or return it when the funds are insufficient based on established parameters. Prepares and mails credit and charge-back notifications to customers and/or branches of account; captures and encodes exception and return items into the bank's archive systems. Processes incoming return items by identifying sources and verifying endorsements, and charges items back; prepares return cash letters on returned items for clearing banks and the Federal Reserve; encodes Federal Reserve returns. Reports, retrieves and processes incoming and outgoing large dollar amount return item notifications according to procedures. Performs other work-related duties as assigned by supervisor. COMPLIANCE EXPECTATIONS Stay updated on relevant laws and regulations and complete all compliance training on time. Knowledgeable of and comply with bank policies, procedures, laws and regulations that apply to you and your job. Maintain customer confidence and protect the bank’s operations by you and your delegates by identifying and protecting confidential information.