Risk Operations Agent (AMER. US Timezone) - 8-months Contractnew

Binance’s Risk team is seeking an experienced Risk Operations Specialist to implement effective risk strategies for the Binance platform and its users. You will be responsible for reviewing a range of predetermined fraudulent, email, and SMS alerts, as well as service requests, to determine whether recent account activity may be fraudulent in nature.

You will carry out investigations using multiple resources, including customer contact, reviewing account activity, assessing account ratings, phone number matching, IP searches, and various online tools. Risk Operations Specialists are customer-focused and aim to enhance customers’ understanding of our account processes. At the same time, you will educate customers on maintaining account security and work to prevent losses for both the company and its users.

You will be responsible for reviewing documentation, analysing data, and making timely decisions on whether to verify the authenticity of transactions and/or activities. Throughout this process, you may need to communicate with customers to request additional information or to notify them of outcomes.

A Risk Operations Specialist is organised, efficient, and motivated, demonstrates strong analytical skills, adapts well to change, and thrives in a collaborative team environment.

This position will operate in alignment with US timezone.