Security Console Operatornew

The main purpose of the Security Console Operator position is to receive, evaluate, and log calls related to emergencies such as fires, medical incidents, and alarms from employees, contractors, the public, and law enforcement. The role involves communicating with the security leadership team and external emergency services, assessing equipment failure calls, and dispatching service organizations accordingly.

• Answer and evaluate calls and alarms to determine and initiate appropriate response actions in support of a 24/7/365 operation.
• Operating and monitoring computerized security systems with CCTV and multiple communication devices.
• Referring emergency calls to relevant internal teams or external agencies.
• Accurately documenting received information in the security database.
• Managing multiple tasks effectively in a high-volume environment.
• Demonstrating excellent communication, independent work capability, and sound judgment under pressure.
• Providing professional and customer-focused information 

• At least two years of experience with CCTV, alarms, monitors, and related security equipment
• Ability to multi-task under intense pressure during emergency situations
• Excellent verbal communication
• Strong writing/documentation skills
• Ability to determine when to escalate incidents appropriately

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.