Senior Application Support Engineernew

Job Description

We’re looking for a proactive and highly capable Application Support Analyst who can operate as a true all-rounder across our technology estate. This role requires someone comfortable working across multiple systems, technologies, and business areas, with a strong focus on service reliability, troubleshooting, and ownership of issues end-to-end.

Key Responsibilities:

• Provide 1st–3rd line support across a range of business-critical applications.
• Investigate, troubleshoot, and resolve incidents and problems end-to-end.
• Monitor application performance and proactively identify and address issues.
• Monitoring End of Day & End of Month processes to make sure these are complete successfully & if there are any issues with this resolve within the agreed SLAs. 
• Work closely with development, infrastructure, and business teams to deliver fixes and improvements.
• Support releases, patches, and system changes.
• Perform root cause analysis and drive permanent resolutions.
• Maintain documentation, knowledge articles, and support processes.
• Participate in on-call/out-of-hours support where required.
• Act as the technical lead on projects and provide technical input to support project teams.

Qualifications

• Strong generalist application support background across multiple platforms and systems.
• Strong SQL skills, with the ability to write queries, analyse data, and troubleshoot issues.
• Solid database knowledge, including schemas, data models, and relationships between systems.
• Good understanding of APIs, integrations, and system interfaces.
• Basic networking knowledge (DNS, TCP/IP, connectivity, firewall concepts).
• Experience working with on-premise infrastructure and hardware.
• Strong understanding of Azure, including cloud services, deployments, and monitoring.
• Strong server-side knowledge, including Windows Server (and ideally Linux).
• Familiarity with monitoring, logging, and alerting tools.
• Understanding of ITIL processes (incident, problem, and change management).
• Scripting/automation experience (PowerShell, Python, etc.) is desirable.

Additional Information

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done