Senior Business Analyst (Coffee platform)

Job Description

• Support: Part of the global Support team that is required to provide Support expertise on complex functional topics. Act as the escalation contact to regional Support teams within the same time-zone and liaise with them when required to resolve user reported functional issues;
• For issues requiring development changes, categorize them based on impact/urgency and re-assign to respective development teams, while at the same time identify suitable workarounds that can be done in the application to unblock users;
• Requirements Management: requirements gathering, understanding and documentation of business requirements;
• Functional and technical Specifications: Review and finalize functional specifications. Refine with Dev team;
• Testing: Provide guidance and support the regional and global business during the test campaigns;
• Process Improvement: Identification of process gaps and providing improvement plans to the Build and Run processes.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field;
• Strong technical or operational experience in financial or trading systems and a successful history of project plan completion;
• Experience analyzing, implementing, and supporting enterprise business systems;
• Experience in participating in cross-functional project teams’ environment; ability to perform in various roles from individual contributor to a leadership role; ability to contribute to planning, organization and managing of project teams using a structured delivery methodology;
• Experience establishing and maintaining effective working relationships with other business organizations; successful experience in working with diverse groups of people in a problem-solving environment;
• Business analysis, story writing, backlog management;
• Incident analysis and incident management;
• Enhanced query with SQL;
• Understanding of basic (API) data integration and database (SQL) concepts;
• Excellent written and oral communication skills in English.

Additional Information

• Availability to work in a hybrid model (4x1) in São Paulo, SP;
• As this position involves interaction with international stakeholders, we kindly ask that the resume be submitted in English.