Senior Operations Manager

OKX (OKX) · Fintech & Payments

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Who We Are

At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance.

We are innovative in the way we think, work, and in the products we create. We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities. With more than 3,000 employees around the world, we believe embracing diversity and inclusion will spark the creation of long-term value for the industry. Come Build the Future with Us now!

About the Team

The Operations function at OKX is the engine powering our local business growth and execution. We are a team of product-minded, commercially driven problem solvers who bridge the gap between strategy, customer experience, and compliance. We build scalable workflows, drive market expansion, and champion operational excellence - ensuring we scale the business efficiently and responsibly.

What You'll be Doing:

Cross-Functional Project Leadership: Lead strategic, high-impact initiatives across Product, Growth, VIP/Affiliates, Compliance, and Customer Support.
Product & Tech Operations Bridge: Partner closely with Product Managers and Engineering to align on product rollouts, conduct operational testing, influence roadmap prioritization, and optimize end-to-end customer journeys.
Commercial Alignment & Growth Support: Collaborate with commercial and growth teams to scale operational workflows around VIPs and business development initiatives.
Process Optimization & Scaling: Continuously analyze operational metrics to uncover inefficiencies, automate manual workflows, and elevate service delivery.
Market Insights & Innovation: Research competitor benchmarks and industry best practices to recommend proactive, product-led operational innovations.
Local Market & User Insights: Serve as an internal SME on local user behavior, market trends, and operational requirements to refine product-market fit.

What We Look For in You:

Hands-on Execution & Ownership: Proven track record of planning, driving, and delivering complex cross-functional projects end-to-end in a fast-paced environment.
Data-Driven & Commercially Minded: Strong analytical capabilities. Able to interpret product/commercial data, spot operational trends, and translate them into actionable business decisions.
Product & Customer Experience Intuition: Familiarity with the product lifecycle, product operations, and testing frameworks, with a sharp instinct for intuitive, high-quality user experiences.
Cross-Functional Influence & Self-Starter Drive: Exceptional ability to build relationships across engineering, commercial, and operational teams while rapidly picking up domain-specific context.
Problem Solver & Critical Thinker: Comfortable questioning the status quo, navigating ambiguity, and operating independently within a dispersed global team.
Tech-Forward & AI-Fluent: Enthusiastic about leveraging emerging technologies and AI tools to eliminate friction, automate workflows, and boost team productivity.
Communication & Stakeholder Management: Excellent written and verbal communication skills in English, capable of presenting insights clearly to leadership and key partners.

Nice to Haves:

Prior experience in a crypto exchange, FinTech or other start up in a regulated industry.
Prior experience working in a multinational or matrix environment.
Interest in crypto or trading.

Perks & Benefits

Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!

Notice:

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

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